ICO Today Magazine News
In simple terms, HOLD ME is a service created to bridge the gap between customers and the desired companies that provide services for them. This gap is in form of inadequate attention to detail on a customer’s problem(s) because companies usually have loads of traffic from other customers, which makes it difficult to handle each person’s request with the same tone and attention equally. Every customer wants to be treated in a special way. Nobody wants to be treated like a number (queue number). We live in an era of where everything is personalized, and customer service is no different. Consumers want to feel important to the company.