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As a consumer, it's ridiculously hard to get compensated for the performance failures and downtimes of our online services. Meanwhile, service providers struggle to retain consumers and keep employees motivated in the face of scalability challenges. Stacktical is a unique way to turn the performance failures of an online service into surprisingly gratifying experiences for its stakeholders. It’s a comprehensive service level management platform that helps companies indemnify their customers for performance failures, while rewarding their support teams for operational excellence.